I originally had mixed feelings about my experience. The staff was prompt, courteous, and went the extra mile by offering a ride to and from my drop-off. The driver was professional and friendly. They also provided detailed photos and videos of their findings, explained the issue thoroughly, and allowed me time to make a decision without pressure. Initially, I had concerns about pricing transparency, as the final diagnostic cost was higher than the quote I received over the phone, and I was charged for fluids without my reservoir being topped off. However, the owner personally reached out, sincerely apologized, and even offered to reimburse more than the additional cost I had to cover. More importantly, he genuinely wanted feedback on how they could improve, showing a level of customer care that stands out. That level of accountability and effort to make things right speaks volumes. Because of that, I’m updating my rating to 5 stars. Mistakes can happen, but how a business responds makes all the difference, and they went above and beyond to ensure customer satisfaction. I’ll definitely be back.
Hi Kiandre, We're really grateful for your understanding and patience while we sorted things out. It's great to hear that, in the end, you felt looked after and valued as a customer. We're always striving to improve, and your feedback is incredibly valuable to us—it really helps us learn and grow. We're thrilled to hear you'll be coming back, and we'll make sure your next experience is seamless from start to finish. Thanks again for giving us the opportunity to make things right. See you next time! Take care, The Auto Shop Team
- The Auto Shop