Chris and Danny (owner) were EXCEPTIONAL to work with. I had a fairly recent experience with a local dealership that was, to put it politely, less than stellar. The Auto Shop was able to get me in the day after I called which, as it turns out, likely saved me from a catastrophic event. After diagnosing my issues, they sent photos and a detailed report of needed repairs and followed up with a phone call to discuss. Due to the nature of my repairs, they encountered some hiccups along the way, but were always quick to reach out to communicate what was going on and expected timelines for completion. Communication. Promptness. Politeness. Customer Service. Seems like they should all be standard practice, but I assure you it's not that way everywhere you go. At The Auto Shop, that's exactly what I got, and I'd recommend them to anyone who needs a great place to take their vehicle!!
Thanks so much for this phenomenal review, Ryan, we so appreciate you taking the time to write all these thoughtful and kind words about The Auto Shop. Our commitment to clear communication, prompt service, and exceptional customer care is at the core of what we do. We understand the importance of keeping you informed every step of the way, which is why we provided detailed reports and photos of the needed repairs for your vehicle. Thank you for your kind recommendation, Ryan. We truly appreciate your support and look forward to serving you and your Ford F-150 Lariat again in the future.
- The Auto Shop